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A free shipping label can be printed online through our self-service return portal. Returned products and packaging must be in new, unused condition and include the original box and/or packaging with all paperwork included. Products "taken out for a ride" cannot be returned. Used products returned to Eagle Lights will not be refunded. Free returns are not available for orders from outside the continental US. Damaged packaging or missing contents are subject to a 15% restocking fee.