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Customer Service

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LIVE CHAT ONLINE

Speak to one of the Eagle techs! Feel free to ask us about your order, place an order or any technical product questions! Live Chat is available in the bottom left corner of the page.

 Monday
 9:00 AM - 5:00 PM EST
 Tuesday
 9:00 AM - 5:00 PM EST
 Wednesday
 9:00 AM - 5:00 PM EST
 Thursday
 9:00 AM - 5:00 PM EST
 Friday
 9:00 AM - 5:00 PM EST
phone

GIVE US A CALL

Have an installation question? Need to place an order? Drop us a line and we will be more than happy to help.

 Monday
 9:00 AM - 4:00 PM
 Tuesday
 9:00 AM - 4:00 PM
 Wednesday
 9:00 AM - 4:00 PM
 Thursday
 9:00 AM - 4:00 PM
 Friday
 9:00 AM - 4:00 PM
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SEND US AN EMAIL

Give us a call! We’ll do our best to respond quickly. If this is an 'eagle emergency,’ please call us during our normal operating hours for a speedy response. For the fastest customer service when our offices are closed, please email us at support@eaglelites.com

If your order arrives and it is not right, we will fix it, NO NONSENSE, we promise! We want to make sure that you are happy with your purchase and we will do our best to make that happen for you. Our number one goal is to make sure you get the right part with the best possible customer service.

Doesn't fit or just not happy with it? You can return any new, unused and unaltered item within 30 days of delivery of your item. We will issue a full refund to your original payment method. Contact us directly if you need to make a return.

Refund Policy

  • We want to make sure you are happy with your purchase. If you purchased the wrong part by accident, don't worry. We can help you exchange it. Please call us or email us and we can help you set it up over the phone or by email.
  • You can return any unused, new and unaltered item to us within 30 days of purchase. We will only need a copy of the receipt that was sent with the item. If you do not have the receipt for your item, call or email us. We may be able to find it in our system for you. Remember we are here to help you.
  • Returned products must be in new, unused condition and include the original box and/or packaging with all paperwork included.
  • Once your return is received and inspected by Eagle Lights, your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
  • You are responsible for all shipping costs associated with getting your order back to our Connecticut warehouse.
  • For all returns and exchanges, we can offer return shipping labels that can be emailed to you. The cost of the label will be deducted from the refund. This is for your convenience and should make it easier for you to set up an exchange or return.
  • See below for instructions on where/how to get your return order back to us. Items should not be shipped back to the retailer; all returns need an RA (Return Authorization) number and will need to be returned to Eagle Lights in Connecticut.

Return Shipping Options

  • You can use FedEx, USPS, UPS to return packages to us. We recommend using the most affordable option that includes tracking and insurance.
  • If you opt to use an Eagle Lights prepaid return label, the carrier can not be specified.
  • All shipments must be prepaid. Packages shipped COD will be rejected.
  • Customers are responsible for return shipping postage and / or costs for general returns. If you have a warranty issue, please contact our team.

Exchanges

  • Need to make an exchange? Not a problem, we can help you. Please contact us to setup the exchange. Generally, we can do it one of two ways:
    • Return the item to us. When the item is received and processed by our staff, we will send out the exchange provided it is of the same value.
    • [Fastest] Return the item to us for a refund and place a new order online or by phone. We will credit you for the item when original item is received.
  • If you are in a rush for a warranty exchange or product return, please contact us by phone. This will be the fastest way to set it up for you.
  • Generally, we do not charge you for shipping out an exchange if the original order qualified for free-shipping.
  • You are still responsible for return shipping costs on your original order back to us.
  • FOR ALL EXCHANGES, PLEASE WRITE "EXCHANGE" ON THE OUSTIDE OF THE BOX. THIS GREATLY DECREASES THE TURN AROUND TIME FOR ALL EXCHANGES.

Order Cancellation / Modifications

  • If you change your mind, act quickly! We turn around and process orders extremely quickly. Many orders will leave the same day. If the order has not left our warehouse, we can modify the order for you at no charge most of the time.

Used or Damaged Merchandise

  • Any merchandise which has been "taken out for a ride" is considered used and cannot be returned.
  • Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
  • Craigslist, eBay and online forums are excellent resources if you have a used item you do not want that can no longer be returned to Eagle Lights.

International Returns

  • International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
  • Any items shipped COD or having additional brokerage fees that are charged to Eagle Lights upon delivery will be rejected.

Defects

  • We have many different warranty options for different products. If you believe the item is faulty, please contact us.  We assist customers with their warranty directly. We can also help troubleshoot issues you have with a product. It may be a simple fix. Our customer service team of technicians will be able to help you troubleshoot and / or set up a warranty exchange.

Warranty Returns

  • If you have an issue with one of products, we will try to remedy the situation as soon as possible for you. Please contact us directly and we will walk you through what information we need to process your return. In many cases we will need a photo of the damage / issue or receive the item back before issuing a replacement. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

Damaged Items

  • Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (UPS, FedEx, USPS, OnTrac). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

Questions / Concerns

  • If anything is unclear or if your have a special circumstance, give us a shout!
  • We can be reached by phone at (800) 921-3162

Please shoot us a line for any reason and we will be happy to help. You can contact us through our online form on this page, via email or by phone. If you need immediate assistance, please contact us by phone. If our office is closed, please email us. We will do our best to get your questions answered as fast as possible. We repond to all questions within 24 hours.

Phone:

  • Sales: (800) 921-3162
  • Technical Help: (800) 921-3162
  • Email:

  • Sales: sales@eaglelites.com
  • Technical Help: support@eaglelites.com
  • Customer Service Phone Hours:

    Monday
    9:00AM to 4:00PM EST
    Tuesday
    9:00AM to 4:00PM EST
    Wednesday
    9:00AM to 4:00PM EST
    Thursday
    9:00AM to 4:00PM EST  
    Friday 
    9:00AM to 4:00PM EST  
    Saturday / Sunday
    Closed

    Customer Service Live Chat Hours:

    Monday
    9:00AM to 5:00PM EST 
    Tuesday
    9:00AM to 5:00PM EST 
    Wednesday
    9:00AM to 5:00PM EST  
    Thursday
    9:00AM to 5:00PM EST  
    Friday
    9:00AM to 5:00PM EST  
    Saturday / Sunday
    Closed
    If we are not available, feel free to leave a message and we will get back to you, or drop us a line using the form on this page. We try very hard to respond to inquiries as quickly as possible!

    Leave a Message

    Shipments to the United States

    All orders qualify for our fast and free shipping offer.

    We understand that when you place an order, you want your lights as quickly as possible and we will do our best to make that happen! Most of the items we sell will ship quickly and be at your door incredibly fast. Our distribution center is located in Connecticut.

    All products on our website are in stock. If a product is out of stock, we will contact you within 1 business day to let you know. Out of stock products will be marked on the page. These products will the ship same or next business day. The earlier in the day the order is placed, the better the chance it will ship that day. Most orders placed before 2PM EST will ship same day.

    In some cases we may consolidate multiple orders. We utilize our best judgment in an attempt to get the products to you as quickly as possible. If a product is not in stock, we will contact you via the information you left on the order. We will inform you when the order will ship. We produce every item, so back orders are rare and we will contact you within 1 business day if the item is on backorder.

    A shipping confirmation email including carrier specific tracking information will typically be sent within 24 hours of an item shipping. For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information Tuesday evening.

    Most orders will be shipped USPS, however we do utilize FedEx, and UPS as well to get the product to you as fast as possible.

    The shipping rates for the United States are:

     Shipping Types
     Shipping Rates
     2 to 5 Day Ground Shipping
     Free
     1 to 3 Day Priority Shipping
     $8.99
     2nd Day Air Shipping
     $59.99

    Shipping Method Explanation

    Business days are Monday-Friday; Holidays, Saturday and Sunday are not included in shipping days.

    Fast Standard Shipping
  • Delivery in one to five business days. Typically will ship via USPS or FedEx.
  • One to Three Day
  • Delivery in one to three business days. For example, if an order is placed Tuesday night and is processed/shipped on Wednesday, it would arrive by Monday of the following week. Depending on how close you are to our Connecticut warehouse, it can arrive within one business day. For example, if you are in New Jersey and place the order before 1:00PM EST, it will ship the same day and you should receive it the following business day. Typically ships via USPS.
  • Second Day
  • When you need it fast! Cut off time for same day shipping for 2nd Day Air items is 1PM EST. Delivery by the end of the second business day after an order has shipped. For example, if an order is shipped out on Monday, it will arrive on Wednesday. If the order is placed Monday night and ships out on Tuesday, it will arrive on Thursday. Typically ships with USPS, FEDEX or UPS.
  • Shipping Changes

    Shipping changes after the order is shipped, such as intercepts, address change, and will call pick-up may be subject to a $20 Service fee per shipment (this is simply passing along the fee billed to us by the carrier to make the change when in-transit). Once the package is out for delivery, changes can not be made.

    Order Cancellation

    If you change your mind, act quickly! We turn around and process orders extremely quickly. If the order has already left our warehouse, we will need the item back before the order can be canceled. Please see the returns section.

    Orders can be modified or cancelled as long as they have not left our warehouse. Please call us if you need to modify your order. It will be the quickest way to ensure that we can modify your order.

    Delivery Policy

    Typically packages will be left at your door and do not require a signature. If you absolutely need signature delivery, please contact Customer Service before placing your order. Signature delivery can be added for an additional $4.00.

    Damaged Goods

    If an item arrives visibly damaged, please contact Eagle Lights Customer Service immediately. Claims are handled through the shipping carrier, but we will assist customers with these claims to the best of its ability.

    Shipment to Outside the United States:

    International Shipping Terms & Conditions
    • All items are shown in USD. For convenience, we recommend using a currency converter
    • Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot be marked as a "gift" or with altered prices.
    • Default shipping prices are shown for most countries. We may be able to quote you a lower price for the shipping. Please contact us directly for a custom shipping quote.
    • International Orders may require 3-5 business days or more of additional processing time prior to shipment.
    Returns and Exchanges
    • Customer is responsible for all back and forth shipping and brokerage charges for returns or exchanges.
    • International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
    • Any items shipped COD or having additional brokerage fees that are charged to Eagle Lights upon delivery will be rejected.
    Warranty
    • While Eagle Lights will assist international customers with warranty claims, items may need to be shipped to the U.S. for inspection or repair. The customer will be responsible for these additional back and forth shipping charges.
    • Customer is responsible for all back and forth shipping and brokerage charges for warranty exchanges.

    About Us

    Eagle Lights manufacturers higher quality LED headlights than OEM Manufacturers. We offer these superior products at a lower cost than other aftermarket companies by manufacturing our own products, keeping our overhead low and selling only online. We have been selling LED headlights online since 2005. Our customer service and superior products separate us from our competition. We strive to answer all questions within 24 hours and stand behind everything we sell. Our goal has always been to satisfy the customer, but we often exceed all expectations with our willingness to solve all problems and treat our customers the way we would hope to be treated.

    We are off-road and motorsport enthusiasts at heart. We began selling the lights that we wanted to use. The more we learned about lighting the more we realized that the lights that we really wanted were not being produced. We designed our lights and found a factory willing to make them to our specifications. The rest is history. In 2015, we sold over 20,000 units. We are now one of the largest aftermarket LED headlight manufacturers in the world. Buy and use our lights with confidence. Please contact us with any questions or comments.

    Our Core Values

    The best customer service available period

    We want you to be happy with your new lights and we will make sure this happens. We strive to not only provide the best lights that you can buy, but the best online shopping experience that you have ever had. From an easy to navigate and secure website to same day shipping. Every step of the way we strive to be the best. If something goes wrong, then we really shine. We do whatever we can to make sure that every customer is happy with their purchase. We want to make sure that when you finish emailing, chatting, or speaking with one of our customer service reps, all of your questions are answered and that any problem you might have is solved.

    Treating our customers the way that we would want to be treated

    The golden rule. We learned it in kindergarden and we remember it today. We look at everything through the eyes of the customer. We want to make sure our customer service is friendly and helpful, our products are well documented and easy to use, and that you are happy with the experience of shopping at Eagle Lights. When a customer has a problem, we ask ourselves and our team mates how would I want to be treated in this case.

    Innovation

    We don't see problems, we see ways to innovative new products that will help you. We listen to you, our customers, and try to satisfy your needs. We are always learning and this is the first step to innovation. Why do you see so many niche products on our website? Because customers are asking for them.

    Great communication

    Communication is a two way street. Not only do we try to give every piece of information you will need to make an informed decision, but we also listen when more is needed. Buying online can be a non-personal experience, but it doesn't have to be! Call us, email us, or chat with us. We are always here to help you with any product questions. Almost every transaction goes perfectly without any contact but it is great to know that we are there when you need us.

    Continuous improvement

    We value your feedback. All product feedback goes directly to our product team. We use that information to make our products better, easier and brighter. Each Eagle Lights product has gone through numerous tests and checks to make sure it is the highest quality product you can buy. Innovation guides trends and we are on the forefront. Motorcycles have always been customized but the advent of the LED light has created a flood of change. The LED not only looks great but is a huge safety improvement. As LED lighting continues to improve Eagle Lights will also continue to move forward.

    Deliver on our promises

    If we say something, we do it. If something doesn't live up to your expectations, it hasn't lived up to ours! Contact us and we will always do our absolute best to rectify any issue. We want to make sure that you are happy with your purchase and your experience shopping at Eagle Lights.

    Holding ourselves and our products to the highest standards

    We empower all of our team mates to make decisions. If something is not correct they have the power to make it better. They follow our core values and at the end of the day we can all say that we have treated our customer with the highest respect and delivered the best product available.

    Warranty

    Our goal is to make sure you get the right product and you are happy with it. If you have a warranty question or need help with setting up a warranty exchange / return, please contact us directly. We are here to help you. Any product that is not correct or does not meet your expectations can be returned within 30 days for a full refund. Items that are returned to us need to be in new condition with the original packaging.

    If a part fails during the warranty period shown on your receipt, ship the item back to us, Eagle Lights, and you will receive a replacement. Warranty is valid for one exchange of originally purchased item. Warranty excludes damage caused by misuse, abuse or marine use. Warranties expire when you sell your vehicle and are non-transferable. All warranties are good for one replacement / exchange during the period listed on your receipt. All products with a warranty available will come with a warranty card. This card needs to be filled out and sent back to us within 30 days of receipt of the product to be able to redeem warranty on item.

    This limited warranty represents the total liability of Eagle Lights LLC for any part or product. Eagle Lights LLC makes no other warranties, expressed or implied, including the implied warranties of merchantability or fitness for a particular purpose. Eagle Lights LLC shall not be liable for any indirect, special, incidental or consequential damages.

    All of Eagle Light's parts, except those mentioned above, are covered by our Limited Warranty. The length of Eagle Light's Limited Warranty varies with each part and warranty purchased or inherent. To determine the length of the warranty on your part, please reference receipt of order.

    Warranty Process

    • Please contact us by phone or email to start a warranty claim.
    • Return shipping costs are the customer's responsibility on all warranty claims.
    • Once the product has been received an inspected, a warranty replacement will be sent out.

    Become an Eagle Lights Dealer

    Thank you for your interest in Eagle Lights products! We work with dealers and distributors of all sizes. We make the dealer process incredibly easy for you. Get the LED lights your customers want with exclusive dealer discounts. Please contact us by phone at (800) 921-3162 or via the form below.

    Dealer Contact Form

    Eagle Lights Dealer Advantages:

    • Freight prepaid available
    • Exclusive discounts
    • Small minimum order quantities
    • Fast turn around time on all orders
    • Exclusive dealer promotions
    • First to know about new Eagle Lights products

    We are here to help you succeed. We offer the parts your customers want and make the dealer process easy for you. We work with dealers of all shapes and sizes. Don't hesitate to contact us about becoming an Eagle Lights Dealer.

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