Return Information

Returns

Refund Policy
We want to make sure you are happy with your purchase. If you purchased the wrong part by accident, don't worry. We can help you exchange it. Please fill out the form and we can help set it up for you.

You can return any unused, new and unaltered item to us within 30 days of purchase. We will only need a copy of the receipt that was sent with the item. If you do not have the receipt for your item, please email us. We may be able to find it in our system. Remember we are here to help you.

Returned products must be in new, unused condition and include the original box and/or packaging with all paperwork included.
Once your return is received and inspected by Eagle Lights, your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
You are responsible for all shipping costs associated with getting your order back to our Connecticut warehouse.

See below for instructions on where/how to get your return order back to us. Items should not be shipped back to the retailer; all returns need an RA (Return Authorization) number and will need to be returned to Eagle Lights in Connecticut.  

Returns over 30 days will be issued as store credit.


Return Shipping Options
You can use FedEx, USPS, or UPS to return packages to us. We recommend using the most affordable option that includes tracking and insurance.

All shipments must be prepaid. Packages shipped COD will be rejected. Customers are responsible for return shipping postage and / or costs for general returns. If you have a warranty issue, please contact our team. 

Return Authorization Form