If your order arrives and it is not right, we will fix it, NO NONSENSE, we promise! We want to make sure that you are happy with your purchase and we will do our best to make that happen for you. Our number one goal is to make sure you get the right part with the best possible customer service.

Doesn't fit or just not happy with it? You can return any new, unused and unaltered item within 30 days of delivery of your item. We will issue a full refund to your original payment method. Contact us directly if you need to make a return.

Refund Policy

  • We want to make sure you are happy with your purchase. If you purchased the wrong part by accident, don't worry. We can help you exchange it. Please call us or email us and we can help you set it up over the phone or by email.
  • You can return any unused, new and unaltered item to us within 30 days of purchase. We will only need a copy of the receipt that was sent with the item. If you do not have the receipt for your item, call or email us. We may be able to find it in our system for you. Remember we are here to help you.
  • Returned products must be in new, unused condition and include the original box and/or packaging with all paperwork included.
  • Once your return is received and inspected by Eagle Lights, your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
  • You are responsible for all shipping costs associated with getting your order back to our Connecticut warehouse.
  • For all returns and exchanges, we can offer return shipping labels that can be emailed to you. The cost of the label will be deducted from the refund. This is for your convenience and should make it easier for you to set up an exchange or return.
  • See below for instructions on where/how to get your return order back to us. Items should not be shipped back to the retailer; all returns need an RA (Return Authorization) number and will need to be returned to Eagle Lights in Connecticut.

Return Shipping Options

  • You can use FedEx, USPS, UPS to return packages to us. We recommend using the most affordable option that includes tracking and insurance.
  • If you opt to use an Eagle Lights prepaid return label, the carrier can not be specified.
  • All shipments must be prepaid. Packages shipped COD will be rejected.
  • Customers are responsible for return shipping postage and / or costs for general returns. If you have a warranty issue, please contact our team.

Exchanges

  • Need to make an exchange? Not a problem, we can help you. Please contact us to setup the exchange. Generally, we can do it one of two ways:
    • Return the item to us. When the item is received and processed by our staff, we will send out the exchange provided it is of the same value.
    • [Fastest] Return the item to us for a refund and place a new order online or by phone. We will credit you for the item when original item is received.
  • If you are in a rush for a warranty exchange or product return, please contact us by phone. This will be the fastest way to set it up for you.
  • Generally, we do not charge you for shipping out an exchange if the original order qualified for free-shipping.
  • You are still responsible for return shipping costs on your original order back to us.
  • FOR ALL EXCHANGES, PLEASE WRITE "EXCHANGE" ON THE OUSTIDE OF THE BOX. THIS GREATLY DECREASES THE TURN AROUND TIME FOR ALL EXCHANGES.

Order Cancellation / Modifications

  • If you change your mind, act quickly! We turn around and process orders extremely quickly. Many orders will leave the same day. If the order has not left our warehouse, we can modify the order for you at no charge most of the time.

Used or Damaged Merchandise

  • Any merchandise which has been "taken out for a ride" is considered used and cannot be returned.
  • Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
  • Craigslist, eBay and online forums are excellent resources if you have a used item you do not want that can no longer be returned to Eagle Lights.

International Returns

  • International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
  • Any items shipped COD or having additional brokerage fees that are charged to Eagle Lights upon delivery will be rejected.

Defects

  • We have many different warranty options for different products. If you believe the item is faulty, please contact us.  We assist customers with their warranty directly. We can also help troubleshoot issues you have with a product. It may be a simple fix. Our customer service team of technicians will be able to help you troubleshoot and / or set up a warranty exchange.

Warranty Returns

  • If you have an issue with one of products, we will try to remedy the situation as soon as possible for you. Please contact us directly and we will walk you through what information we need to process your return. In many cases we will need a photo of the damage / issue or receive the item back before issuing a replacement. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

Damaged Items

  • Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (UPS, FedEx, USPS, OnTrac). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

Questions / Concerns

  • If anything is unclear or if your have a special circumstance, give us a shout!
  • We can be reached by phone at (800) 921-3162