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Customer Serivce

Pease contact us for any reason and we will be happy to help. You can contact us through our online form on this page, via email or by phone. If you need immediate assistance, please contact us by phone. If our office is closed, please email us. We will do our best to get your questions answered as fast as possible.

Commonly Asked Questions

Shipping

All orders within the continental US qualify for our fast and free shipping offer. Typical shipping time is 2-3 business days.

We understand that when you place an order, you want your lights as quickly as possible and we will do our best to make that happen! Most of the items we sell will ship quickly and be at your door incredibly fast. Our distribution center is located in Connecticut.

All products on our website are in stock. If a product is out of
stock, we will contact you within 1 business day to let you know. Out of stock products will be marked on the page. These products will ship the same or next business day. The earlier in the day the order is placed, the better the chance it will ship that day. Most orders placed before 2PM EST will ship same day.

In some cases we may consolidate multiple orders. We utilize our best judgment in an attempt to get the products to you as quickly as possible. If a product is not in stock, we will contact you via the information you left on the order. We will inform you when the order
will ship. We produce every item, so back orders are rare and we will contact you within 1 business day if the item is on backorder.

A shipping confirmation email including carrier specific tracking
information will typically be sent within 24 hours of an item shipping. For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information Tuesday evening.

Most orders will be shipped USPS, however we do utilize FedEx, and UPS as well to get the product to you as fast as possible. 

If the order has not left our warehouse, we can change the address. Once the order has left, we can not change the delivery address.

When an order has been shipped, we will send you an email with a tracking number as
long as you provided your email address at checkout. You can also log in to your account, select your order and track it there. If you can not find the tracking number, please feel free to email us and we can send it to you.

Most likely! You can check by going through checkout and select your country. As long as it is in the list, we will ship to you. A shipping quote will be calculated for you at checkout. It includes taxes and duties.

Returns

You can set up a return online by going to here.

Products can be returned to us for 30 days. Please go here to read our full return policy.

Warranty

Other

Email us or call us right away. We ship out orders very quickly. Once the order leaves our warehouse, the order can not be changed.

If you did not receive instructions in the package, they can be found online. They are available on the product page and in your account under the orders section.

Our goal is to make sure you get the right product and you are happy with it. If you have a warranty question or need help with setting up a warranty exchange, please contact us here.

Need Help?

Fill out the form below and we will email you back as soon as possible.

Fast and Free shipping

Enjoy fast and free shipping to anywhere in the continental US on all orders.