Instructions are emailed to you with your receipt. Instructions can also be found here.

Feel free call (1-800-921-3162) or email (support@eaglelights.com) us with any tech question!

We highly recommend emailing us with a couple of pictures describing the issue. We are able to more accurately diagnose issues with written descriptions

We ship to the US and beyond! To see if we ship to your country, please go through checkout for a quote.

Standard shipping normally takes 2-5 days. Priority shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

All orders within the continental US qualify for our fast and free shipping offer. Typical shipping time is 2-3 business days.

We understand that when you place an order, you want your lights as quickly as possible and we will do our best to make that happen! Most of the items we sell will ship quickly and be at your door incredibly fast. Our distribution center is located in Connecticut.

All products on our website are in stock. If a product is out of
stock, we will contact you within 1 business day to let you know. Out of stock products will be marked on the page. These products will ship the same or next business day. The earlier in the day the order is placed, the better the chance it will ship that day. Most orders placed before 2PM EST will ship same day.

In some cases we may consolidate multiple orders. We utilize our best judgment in an attempt to get the products to you as quickly as possible. If a product is not in stock, we will contact you via the information you left on the order. We will inform you when the order
will ship. We produce every item, so back orders are rare and we will contact you within 1 business day if the item is on backorder.

A shipping confirmation email including carrier specific tracking
information will typically be sent within 24 hours of an item shipping. For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information Tuesday evening.

When an order has been shipped, we will send you an email with a tracking number as
long as you provided your email address at checkout. You can also log in to your account, select your order and track it there. If you can not find the tracking number, please feel free to email us and we can send it to you.

You can set up a return online by going to here.

Refunds are processed within 7 days from when we receive the item(s).

Products in new condition can be returned to us for 30 days. Please go here to read our full return policy.